Engineering Art Ltd offers 14 days approval on products purchased within which time you have the right to cancel your order following receipt and inspection of the product(s). When inspecting a product(s) you should not soil or damage the product and you should preserve the product packaging.
If you wish to return any part of your order you must notify Engineering Art Ltd by email within 14 days of receipt of the product(s), stating your order number and indicating the reason for return. Engineering Art Ltd will then instruct you as to where to send the product(s) to be returned.
Any product(s) should then be returned unsoiled, in its original, re-saleable condition within its original product packaging within 3 working days. The packing slip containing the order number and product detail should be included with the product and you should indicate on this whether the product is being returned for exchange or refund. Packing slips should not be sellotaped to the product packaging.
You shall be responsible for the costs of returning the product and it is recommended that you use a reputable courier or Recorded Delivery covered by adequate insurance based on the value of the products when returning a product as Engineering Art Ltd will not be held liable for the loss of any products returned and not received.
In the case of products found to be faulty or delivered in error Engineering Art Ltd shall arrange and cover the cost of the return postage.
Engineering Art Ltd reserve the right to refuse the return of any product or make a deduction from any refund amount for any product or its packaging that is deemed soiled and not in a re-saleable condition.